Terms of service

 

This document contains terms and conditions (“Terms”) is an electronic record pursuant to the provisions of the Information Technology Act, 2000 (“IT Act”), and rules made thereunder. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures. This electronic record is published in accordance with the relevant provisions of the Information Technology Act, 2000 and rules made thereunder.

GENERAL

Please note that the domain name www.bloom.co.in (the “Platform”) is owned, managed and operated by Oddity Healthcare Private Limited, a private limited company incorporated under the provisions of the Companies Act, 2013 having its registered office at Oddity Healthcare Private Limited, 507/508 NMS Titanium, Sector-15, CBD Belapur, Navi Mumbai, Maharashtra, 400614 (hereinafter collectively referred to as the (“Bloom”, “We”, “Us”, or “Our”).

For the purpose of these Terms herein above, wherever the context so requires the term “You”, “you” “Your”, “your”, or “User”, shall mean any person who visits, browses, uses or accesses the Platform or avail any Services on the Platform. and shall include (i) the persons who purport to purchase the Products on the Platform by placing an order through the Platform and (ii) the person who visits and/ or registers on the Platform.

Bloom is a technology platform that enables and facilitates the (i) online sale and purchase of pharmaceutical and nutraceutical products (“Products”) by the Users. The facilitation of the sale and purchase of the Products and the availing and provision of customer care in accordance with the terms and conditions herein are collectively referred to as “Services”.

The Terms contained in this electronic record read with the Privacy Policy (as defined below) of Bloom, as available and uploaded on the Platform, or any other specific terms and conditions, as applicable or relating to the sale and purchase of the Products and availing and provision Consultation Services which are incorporated herein by reference, shall constitute the entire legally and binding agreement between you and Bloom in connection with your access, usage, visit or use of the Platform for the purchase of Products, in any manner. You are requested to read these Terms carefully before accepting the same and moving forward to using and accessing the Platform or availing any Service.

In case you do not agree with these Terms, please refrain from using and accessing the Platform, registering on the Platform and availing any Services on the Platform.

It is further clarified that by purchasing the Products on the Platform, and/or visiting, viewing, accessing or otherwise using any of the Services or information created, collected, compiled or submitted to the Platform, you are deemed to have agreed to these Terms and all the policies of Bloom/ Platform.

It is hereby clarified that the Bloom/ Platform may, from time to time, change provisions related to the Services which also include changing the extent and scope of Services and/ or including any other category of service or facility within the term ‘Services’, at the sole discretion of the Platform. You can determine when these Terms were last revised by referring to ’LAST UPDATED’ at the top of these Terms. Your continued use of the Platform shall be deemed to signify Your acceptance of these provisions or amended provisions of these Terms.

Bloom reserves the right to change, modify, amend, or update the Terms, at its discretion, from time to time and such amended provisions of the Terms shall be effective immediately upon being posted/ uploaded on the Platform.

CREATING AN ACCOUNT

Please note that the Platform provides various features and in order to access and use such features, you may be required to create your user account (“Account”) on the Platform and become a registered user (“Registered User”). You can have your own Account and become a Registered User on the Platform by following a signing-up process (“Sign-up”) as provided and detailed herein these Terms which includes filling up the required information, as mentioned below in a sign-up form (“Sign-up Form”) and agreeing to the Terms as provided hereinbelow.

To create an Account and complete the Sign-up process, a User is required to provide the information, which such User recognizes and expressly acknowledges is personal information allowing others, including Us, to identify the User which includes name, User ID, gender, country, ZIP/postal code, age, phone number, password chosen by the User. In addition, at the time of a registered User availing of the

Services, the User is required to provide certain sensitive personal information which includes its bank account or card details for undertaking transactions on the Platform for availing the Services. 

It is clarified that by Sign-up you agree to all the Terms herein, Privacy Policy and all other policies of the Platform which may be posted at an appropriate location of the Platform. Bloom/ Platform shall not be liable for any loss of the Registered User caused by any unauthorized use of the Account and the Registered User, in this respect, shall indemnify Bloom for losses that Bloom may incur from any other party on account of such unauthorized or fraudulent use of the User’s Account.

You agree that you shall provide accurate and correct information at the time of Sign-up for filling up the Sign-up Form and Required Information and you shall also update such information and data, from time to time, in case of any change thereto and/ or as and when required and asked by the Platform in this regard.

You shall log out from your Account at the end of each session in order to ensure complete security and secrecy of your data and Bloom’s data.

You are solely responsible for maintaining the confidentiality of your account, display name and password and you are fully responsible for all activities that occur under the same and Bloom shall not be liable or responsible whatsoever in this regard. You expressly agree that you will immediately notify us about any actual or potential unauthorized use of your account, display name and password or any breach of security or any breach of the Terms by a third party.

It is clarified that upon receiving a notification/ intimation/ apprehension of any actual or potential unauthorised use of any Account, your account, we may, at our discretion, take action to block access to such Account, display name and password at the earliest and take all other actions as required under the applicable laws.

The Registered User shall only be responsible for safeguarding the Account, password and all the information and data associated with such Account. For the safety of the data and information in such Account and prevention of any possibility of any unauthorised use thereof, it is suggested to the Registered User to use a strong password and not disclose the password to any third parties.

In the event of the Registered User becoming aware of any breach of security or unauthorised use of the Account, such Registered User shall take all the reasonable steps to inform Bloom/ Platform in respect of such unauthorized use of the

Account and, in this regard, Bloom/ Platform shall not be responsible for any liabilities that such Registered User may incur from the misuse of the Account or password or any data and information contained therein. You agree that Bloom cannot and will not be liable for any loss or damage arising from your failure to comply with the Terms.